How can I help?

No. You can use the app as a guest without signing up. In guest mode, all your session data is stored locally on your device only.

Creating an account lets you sync your data across devices, back it up to the cloud, and take part in challenges with friends.

On the sign-in screen, tap Forgot password? and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.

If you still can't access your account, email me and I'll help you regain access.

You can delete your account directly in the app: go to Profile → Settings → Delete Account. This permanently removes your email and all cloud-synced data from my servers.

If you can't access the app, see the account deletion page for instructions on requesting deletion by email.

Make sure you're signed in with the same account you used previously. Session history is tied to your account — if you were using guest mode on your old device, that data was stored locally and cannot be transferred.

If you were signed in and your history is missing, email me with your account email and I'll investigate.

Data export is not available in the app yet. If you need a copy of your data, contact me and I'll send it to you in a readable format. This is also your right under GDPR — see the Privacy Policy for details.

Subscriptions are managed by Apple or Google, not by me directly. To cancel:

• iOS: Settings → Apple ID → Subscriptions → Shiver Me Timbers → Cancel
• Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Cancel

Cancel at least 24 hours before your renewal date to avoid being charged for the next period.

Deleting your account in the app does not cancel your subscription — these are separate. You need to cancel through the App Store or Google Play (see above) to stop future charges.

If you believe you were charged incorrectly, contact Apple or Google Support for a refund. I don't process payments directly and can't issue refunds on their behalf.

Refunds are handled by Apple or Google according to their own policies:

• iOS: reportaproblem.apple.com
• Android: Google Play → Order history → Request a refund

If you run into trouble, email me and I'll do my best to help advocate on your behalf.

Try restoring purchases from inside the app: go to Profile → Settings → Restore Purchases. Make sure you're signed in with the same Apple ID or Google account used when you originally purchased.

If the problem persists, email me with your account email and the platform you're on (iOS / Android).

You can invite friends to a shared challenge from inside the app. Once they accept, you can both see each other's challenge progress — how many sessions you've each completed toward the challenge goal.

Only your challenge progress is visible to your challenge partners, not your full session history.

First, make sure notifications are enabled for the app in your device settings:

• iOS: Settings → Notifications → Shiver Me Timbers → Allow Notifications
• Android: Settings → Apps → Shiver Me Timbers → Notifications → Allow

Also check that notification preferences inside the app are turned on under Profile → Settings → Notifications. If you've done both and still aren't receiving them, email me.

Go to Profile → Settings → Notifications and toggle the daily reminder on. Tap the time field to pick the time you'd like to be reminded. You can turn it off at any time from the same screen.

Try the following steps in order:

• Force-close and reopen the app
• Check for an app update in the App Store or Google Play
• Restart your device
• Uninstall and reinstall the app (note: guest data will be lost)

If it keeps happening, email me with a description of what you were doing when it crashed, your device model, and your OS version.

Make sure you're signed in to the same account on both devices and that both have an active internet connection. Pull down on the session list to force a refresh.

If syncing is still not working, email me with your account email and both device models.

I'd love to hear it. Send me an email with as much detail as possible — what you expected to happen, what actually happened, and your device and OS version for bugs. Feature ideas are always welcome too.